Privacy Policy

FleekSleek LLC ("FleekSleek", "we", "us", or "our") operates the Allen platform (the "Service"), an AI-powered comment generation and professional engagement tool. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the practices described here, you should not use the Service.

1. Information We Collect

1.1 Information You Provide Directly

When you create an account and use the Service, we collect information you voluntarily provide, including:

• Account Information: Your name, email address, and password when you register for an account.
• Payment Information: Credit card or other payment method details necessary to process your Subscription. Payment data is processed and stored by our third-party payment processor and is not stored on our servers.
• Voice Profile Data: Your bio, writing style preferences, tone descriptions, and example comments that you provide to customize the generated content to match your voice.
• Topic Settings: Industry, keywords, excluded keywords, and target country preferences you configure to customize post discovery.
• Schedule Preferences: Your preferred run times, timezone, and automation settings.
• Communications: Any messages, feedback, or support requests you send to us.

1.2 Information Collected Automatically

When you access or use the Service, we automatically collect certain information, including:

• Usage Data: Information about how you interact with the Service, including pages visited, features used, actions taken (such as generating, rating, or copying comments), and the dates and times of your activity.
• Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. See Section 6 for more details.

1.3 Information from Third Parties

• Professional Content Data: We use third-party services to discover publicly available professional content based on your topic and keyword settings. This data includes post content, author names, engagement metrics, and post URLs. We do not access your accounts on any third-party platform directly or collect your credentials for any third-party platform.
• Payment Processor: Our third-party payment processor may provide us with limited information about your payment method, such as the last four digits of your card and billing address, for billing and fraud prevention purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing the Service: To generate AI-powered comments tailored to your voice profile, discover relevant professional content, and deliver the core functionality of the platform.
• Account Management: To create and maintain your account, authenticate your identity, and manage your Subscription.
• Billing and Payments: To process payments, manage Subscriptions, send billing-related communications, and resolve payment disputes.
• Service Improvement: To analyze usage patterns, identify bugs, improve features, and develop new functionality.
• Communications: To send you important service-related notices (such as trial expiration reminders, billing confirmations, and policy updates), and to respond to your support requests.
• Security and Fraud Prevention: To protect against unauthorized access, detect and prevent fraud, and enforce our Terms and Conditions.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to respond to lawful requests from public authorities.
• Chargeback Defense: To retain and present evidence in connection with payment dispute investigations, as described in our Terms and Conditions.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We share data with trusted third-party service providers who assist us in operating the Service, including:
  • Payment processing providers
  • Cloud hosting and database providers
  • AI and natural language processing providers
  • Data aggregation and web services providers
  These providers are contractually obligated to use your data only for the purposes of providing services to us and to maintain appropriate security measures.
• Legal Requirements: We may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or protect the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
• Payment Disputes: In connection with chargeback or payment dispute investigations, we may share relevant account activity, billing records, and consent documentation with card networks, payment processors, or financial institutions.

4. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, including:

• Active Accounts: We retain your data for as long as your account is active and you maintain a Subscription.
• After Account Closure: Following account termination, we may retain certain data for up to 12 months for legal compliance, dispute resolution, and fraud prevention purposes.
• Billing Records: We retain billing and transaction records for up to 7 years as required for tax and legal compliance.
• Anonymized Data: We may retain anonymized, aggregated data indefinitely for analytics and service improvement purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

6. Cookies and Tracking Technologies

We use the following types of cookies and similar technologies:

• Essential Cookies: Required for the Service to function properly, including session management and authentication.
• Preference Cookies: Store your settings and preferences, such as theme (dark/light mode) and display preferences.
• Analytics Cookies: Help us understand how users interact with the Service so we can improve functionality and user experience.

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using certain features of the Service.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct inaccurate information through your account settings or by contacting us.
• Deletion: You can request deletion of your personal information by contacting us at support@tryallen.ai. Certain data may be retained as described in Section 4.
• Data Portability: You can request a machine-readable copy of your data.
• Opt-Out of Marketing: You can opt out of promotional communications by following the unsubscribe instructions in our emails or by contacting us.
• Do Not Track: We currently do not respond to "Do Not Track" browser signals as there is no industry-standard protocol for compliance.

To exercise any of these rights, please contact us at support@tryallen.ai. We will respond to your request within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• No Sale of Personal Information: We do not sell personal information as defined under the CCPA.

To submit a CCPA request, contact us at support@tryallen.ai with the subject line "CCPA Request".

9. International Data Transfers

The Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child under 18, please contact us at support@tryallen.ai.

11. Third-Party Links and Services

The Service may contain links to third-party websites or services, including professional networking platforms. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party services you access through or in connection with our Service.

12. AI and Data Processing

The Service uses proprietary technology to generate comment suggestions for professional engagement. To provide this functionality, your voice profile data (bio, style preferences, and example comments) and publicly available professional content are processed by our platform. Third-party service providers involved in this processing operate in accordance with their own privacy policies and data processing agreements with us. Generated content is stored in our database and associated with your account. We do not use your personal data to train third-party models.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by email or by posting a notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data deletion requests, please include your account email address and specify what data you would like deleted. We will respond within 30 days.

15. Third-Party Platform Disclaimer

FleekSleek LLC and the Allen platform are independent products and are not affiliated with, endorsed by, sponsored by, or in any way officially connected with LinkedIn Corporation, Microsoft Corporation, or any of their subsidiaries or affiliates. "LinkedIn" is a registered trademark of LinkedIn Corporation. Any references to third-party platforms within this Privacy Policy are for descriptive purposes only and do not imply any partnership, endorsement, or affiliation.

The Service does not access, log into, or interact with your accounts on any third-party platform. The Service does not collect your credentials, session tokens, cookies, or authentication data for any third-party platform. All content posted to third-party platforms is done manually by you, at your sole discretion.