Why Communications paused, and what to do
Every pause has a reason on the status line. Most clear themselves. The ones that need you: reconnect LinkedIn, complete a verification on LinkedIn, or check a failed send.
2 min read
The status line at the top of Communications says "Paused:" and the reason. Here is each one and what it needs from you.
Clears on its own
- LinkedIn's weekly invitation limit. LinkedIn capped requests for the week. Requests resume tomorrow; messages carry on.
- Too few people accepted recently. Fewer than one in five of your recent requests were accepted, so new requests rest for a day. Look at who Allen is reaching and your "Only reach people like this" text under Train Allen, More options; a wider or vaguer target usually explains it.
- Too many requests are still waiting for an answer. Requests resume as people accept and as old ones are withdrawn after 21 days.
Needs you
- LinkedIn asked for a verification. LinkedIn wants to check it is you. Open LinkedIn in your usual browser, complete the check, then press Reconnect under Settings, Integrations. Do not reconnect before the check is done.
- LinkedIn signed Allen out. Sessions end from time to time. Settings, Integrations, Reconnect.
- LinkedIn flagged unusual activity, or showed a warning. Allen stops everything. Check LinkedIn for any notice, wait a day, then reconnect. If it happens twice, lower Invites a day and write to us.
- Two sends failed in a row. Something is wrong at LinkedIn's end or with the connection. Check LinkedIn, then press Resume. If it pauses again, write to support@tryallen.ai with the time.
- LinkedIn is not connected yet. Connect for outreach under Settings, Integrations.
You paused it
Press Resume. Everything queued picks up in order.
Nothing is lost
A pause holds the queue; it does not cancel it. The only things ever cancelled are replies when you turn Auto reply off, and replies that waited so long the conversation moved on.
Still stuck?
Email support@tryallen.ai with the pause reason shown and roughly when it started. We can see the connection's state on our side.
Related questions
Still stuck?
A person will answer.
Allen is built by a small team and we read every message. Business-day replies usually come within a few hours.