I ran out of credits before the month ended
What stops, what keeps working, and the three ways to get going again.
1 min read
What stops
New searches, Autopilot runs, extension comments and post drafting pause until you have credits again. Autopilot emails you that it paused.
What keeps working
Everything you already have: comments written earlier that are still on Today, your Pipeline, reply alerts on comments you already posted, Analytics, History and all settings.
Three ways forward
- Wait for your reset date, shown on your Account page. Your pool refills in full.
- Buy a pack: 500 credits for $37 or 1,000 for $67. They never expire and are only spent after your monthly pool.
- Move to a bigger plan from your Account page. Upgrades take effect straight away and your pool grows with them.
Why you ran out
The usual causes are running Autopilot every day plus a lot of manual searches, or a large watchlist on top of several audiences. If it keeps happening on Professional, the Team plan's per-seat pool is the same size, so an upgrade only helps if you are adding people. Trimming daily searches is usually the better fix.
Still stuck?
A person will answer.
Allen is built by a small team and we read every message. Business-day replies usually come within a few hours.