Plans, billing and credits
The free trial, what each plan includes, how credits work, changing plans, and cancelling.
Guides
Plans and what each one includes
Basic is $39 a month for Allen three days a week. Professional is $97 for every weekday. Team is $197 for three seats. Every plan has every feature.
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How the free trial works
Seven days, full access, card required, nothing charged until day seven. You get an email three days before, and cancelling during the trial costs nothing.
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How credits work
Your plan gives you a pool of credits each month. Searches, Autopilot runs, extension comments and post drafting draw from it. Extra packs never expire.
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I ran out of credits before the month ended
What stops, what keeps working, and the three ways to get going again.
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Upgrading, downgrading or pausing your plan
Upgrades apply right away with the difference prorated. Downgrades apply at your next renewal. You can also pause for 30 days.
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Cancelling your subscription
Cancel from your Account page in under a minute. You keep access until the end of the period you paid for, and you are not charged again.
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Refunds and billing questions
If something about a charge feels wrong, tell us. We look at every case and we would rather make it right than argue about it.
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I was charged and did not expect to be
The common causes, how to check which one applies to you, and what we will do about each.
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My payment failed
What happens when a charge fails, how to update your card, and what the emails mean.
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The affiliate program: earn 30% recurring
Share Allen with your link and earn 30% of every payment from people who sign up through it, for as long as they stay.
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Quick answers
Still stuck?
A person will answer.
Allen is built by a small team and we read every message. Business-day replies usually come within a few hours.