I cannot sign in, or my signup did not finish
Password resets, Google sign-in, the confirmation email, and picking up where you left off in onboarding.
1 min read
Forgot your password
Press Forgot password on the sign-in page. We email a reset link that works for a short time. Check spam if it does not arrive within a couple of minutes.
Signed up with Google
Use the Google button to sign in, not the password box. If you want a password too (the mobile app needs one), set it on your Account page after signing in with Google.
Never got the confirmation email
Sign in with the email and password you chose; the sign-in page offers to resend the confirmation. The confirmation link both confirms your address and opens Allen, so you are not sent back to the start.
"My signup wasn't complete" email
If you stopped partway through signup, we send a reminder with a link. Onboarding saves as you go, so the link should drop you at the step you reached. If it ever restarts you from the beginning, your answers are still saved under Prospects and Train Allen, so it is quick to confirm them and move on. Let us know if that happens; it should not.
Wrong account
If you have two email addresses, the account with your trial is the one you entered at signup. Signing in with a different address creates a second, empty account. Sign out and use the original address, or email support@tryallen.ai and we will merge them.
Still stuck
Email support@tryallen.ai with the address you used and what you see on screen.
Related questions
Still stuck?
A person will answer.
Allen is built by a small team and we read every message. Business-day replies usually come within a few hours.