Cancelling your subscription
Cancel from your Account page in under a minute. You keep access until the end of the period you paid for, and you are not charged again.
1 min read
How to cancel
- Open your Account page.
- Press Cancel subscription.
- Pick a reason and tell us a sentence about why. We read every one, and it is how Allen gets better.
- You will see one or two offers: half off for a while, a move to Basic, or a 30-day pause. Take one or skip them.
- Confirm. You get an email confirming the cancellation.
What happens next
- On a trial: nothing is charged, ever. You keep access until the trial end date.
- On a paid plan: you are not charged again. You keep full access until the end of the period you already paid for, then the account closes to a read-only state.
- Autopilot stops when access ends. Your data stays for a while in case you come back; see Privacy and data for retention.
No calls, no hoops
You do not have to talk to anyone to cancel. The reason box is the only requirement, because the comments people leave there are the most useful feedback we get.
Cancelled by mistake, or want to come back?
Before the period ends, your Account page lets you resume. After it ends, sign in and start a new subscription from the same page. Your voice training, audiences and pipeline will still be there. A second free trial is not available.
Cancelling from the mobile app
Cancellation runs through the website. The app opens your Account page in a browser for this step.
Prefer email?
Write to support@tryallen.ai from the address on your account and ask us to cancel. We will confirm by email.
Related questions
Still stuck?
A person will answer.
Allen is built by a small team and we read every message. Business-day replies usually come within a few hours.